American Freight Furniture and Mattress in 10333 Northfield Road

Customer Reviews about American Freight Furniture and Mattress:

• ★ ★ ★ ★ ★
  Great service and great deals. They are a bit pushy but the prices are amazing!
  By Eric Conklin, June 19, 2017
• ★ ☆ ☆ ☆ ☆
  I actually thought I had gotten a great deal until I paid for my merchandise and the shenanigans began. I spent 1,000's of dollars in the store on the 4th of July, but when it was time for my furniture to be delivered I was given the run around. I waited for the delivery company to deliver my furniture, just to be told that I had been taken off the delivery list without any notice because one of the items I ordered were broken and I refused to take the next best thing in their inventory. When I spoke to Jessica (who claimed to be the manager), she was rude and outrageously confrontational. She spoke over me, yelled at me, and told me that I would be charged an additional delivery fee because they did not have a portion of my order in stock. She refused to refund the 1,000's I had just spent days before and refused to make any accommodations or exceptions. She continued to push me to settle for the piece of furniture I had previously passed on and when I refused, she became even more rude, insulting me and disconnecting the call while I was still on the line. I have never experienced this type of disservice and I don't have any intentions of shopping there again, and if I do not get my furniture delivered in a timely and mannerable fashion, I will be talking to my bank and taking my business elsewhere.
  By Aqueelah Godsproperty, June 02, 2017
• ★ ★ ★ ★ ★
  Very helpful. Gerald helped me around the store. Any questions I had he answered. He was very gracious and resourceful. He helped me from beginning to end. A true definition of customer service. I would come back time and time again
  By NuNu Gober, November 30, 2016

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About American Freight Furniture and Mattress in Northfield